In February, many TD Bank customers could not digitally access their accounts for more than a week despite careful planning and preparation for an upgrade by the bank. User ID: Password: Forgot your User ID or Password? @AskSunTrust. Like many banking applications, SunTrust is a small gadget designed to simplify the day-to-day management of your personal account. All systems are up & running with no issues being reported. Anyone else having issues?!?! “Our teams are working aggressively.”. SunTrust Bank’s online and mobile banking platforms are down due to a system upgrade that went awry, and the regional said it is unclear when customers will be able to access their accounts. If you don’t want to visit one of SunTrust’s physical branches, you can still do most of your banking from the mobile banking app or website. Via The bank had been directing people seeking assistance to their local branch, ATM, or to call 800-SUNTRUST. Everyone else seems to be getting theirs. We are apologetic to hear that you are unable to access your Mobile Banking services at this time. It looks like the @SunTrust web site is broken... again. Both mobile and online banking are down. No call back as they have my cell#. @buckbelue8 can hit it out of Suntrust park. For account information, the bank … I found some critical security issues on your website. This malfunction prompted BB&T Chief Executive Kelly King to post a video apology on Twitter. @680TheFan, @SunTrust why is the business account login not working? *SunTrust does not charge a fee for the use of SunTrust Mobile Banking. @buckbelue8 can hit it out of Suntrust park. WTF?? K. W. b. L. A. SunTrust Bank offers financial services to individuals and businesses in the southeast. Hi @SunTrust It has branches in 11 states and the District of Columbia. How do you rate SunTrust Bank over the past 3 months? @StephanieStarrC I’ve been trying to mobile deposit a check for 2 days now...go through the process of taking the photos, etc and when I hit submit, I get a message saying “Suntrust mobile banking service is currently unavailable. BOA SunTrust Citizens Chase @business *I load both USA and Canada account @SunTrust i have an issue with my account. @680TheFan. @judgealexferrer @BankofAmerica I switched to SunTrust late last year and I’ve had no problems with them at all. Mobile Banking (90) How do I make a Mobile Deposit? Both of my banking apps have been down since yesterday! @courtdough82 1/2 Good Sunday afternoon, SunTrust now Truist here. The SunTrust Mobile App is optimized for your Android device and is specifically designed to provide quick and secure access to your personal accounts. Leave a message in the comments. In April and May, a technical issue with Citizens Financial Group’s software prevented customers from accessing their accounts. Mortgage paid off 3 weeks ago. Their customer service was very nice and accommodating. If you are accessing this site from a computer or tablet, you can sign on to Online Banking through www.suntrust.com. We are apologetic to hear that you are unable to access your Mobile Banking services at this time. All systems are up & running with no issues being reported. SunTrust's online banking services went down on Sunday morning after a routine technical upgrade. SunTrust's online banking services went down on Sunday morning after a routine technical upgrade. The McLean, Va.-based company admitted that it failed to file suspicious activity reports even in cases when it knew about criminal charges against specific customers. 3 separate calls, for the same issue( which should be easy to fix) on hold for 15 plus minutes and then just disconnect me. Mobile and browser banking logins are both failing, and you’ve clearly shut down your 1800 service line. The regional bank first posted notices to social media on Sunday at 8:24 a.m. that its mobile and online banking access were down. 4. @AskSunTrust Absolutely not. ?? @AskSunTrust You would think that if we could fix the problem immediately and avoid having to jump through hoops, Suntrust would be willing to help. Twitter Chatbot lessons, automated PPP, cross-border M&A: Top stories of the week, Credit union regulator outlines 2021 supervisory priorities, PNC says BBVA deal won’t derail organic growth plans, Former Wells Fargo general counsel fined $3.5 million in OCC settlement. @AskSunTrust I have tried to get a supervisor to help me solve a problem with Suntrust/Truist. ?? Thankfully currently, we aren't showing any outages. @KristinaBrents Cybersecurity remains a priority along with CARES Act compliance, flexibility for borrowers impacted by the pandemic and more. Be the first to know the next time SunTrust Bank goes down. @Hillrraaay 2/3 working properly. Please update social media if so, many unhappy customers. @brianmuddradio Don't you miss with your small business....long meetings with your CPA firm on how the Gov is soaking you and how to mitigate, or, like me this week...2 hours a day on the phone with Suntrust trying to figure out why their payroll doesn't work ? I see no login form like there used to be, and clicking on the Sign On at the top of the page does nothing. “Our teams are actively working to restore digital channels for our clients. Read further for details and other important information. Please try again.”. Just opened my acct last night and ready to close it today. Do not under estimate him ? SunTrust. 2 SunTrust does not charge a fee for the use of SunTrust Mobile Banking. Check for overpayment generated 11/25, mailed 12/8. We were performing a normal system upgrade that experienced technical difficulty. Help!!!! Here are the milestones and missteps, the wonderful and weird, the best and worst, during a year that will be a powerful force in shaping the future of the industry, Capital One fined $290M for ‘willful’ anti-money-laundering failures, Incoming Citi CEO Fraser signals major changes ahead. ATLANTA, Ga. (WAVY) – SunTrust digital access remains down for all customers. No call back as they have my cell#. The content of this field is kept private and will not be shown publicly. @AmberHot99 We are apologetic to hear that you are unable to access your Mobile App services at this time. Mon, 11/09/2020 - 2:27pm - Anonymous. SunTrust Bank reports @AskSunTrust @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. I see no login form like there used to be, and clicking on the Sign On at the top of the page does nothing. @SunTrust @AskSunTrust I need to speak with someone, but, my phone service is still disrupted from the Christmas morning issue, @jewelsoignoli Simply install the mobile app on your Android or iOS smartphone to access the products and services offered on SunTrust Digital Banking. For reprint and licensing requests for this article. Doesn’t even say the password/username is incorrect just keep reloading the same login page, @partofsydir They have just gotten awful, no customer service whatsoever. The OCC had hit James Strother and other executives with civil charges a year ago in connection with the bank's phony-accounts scandal. If you do not already have the appropriate plan with your wireless carrier, normal text and/or data rates will apply. @GoAllInOrg ?? Brilliant. The bank has been directing people seeking assistance to their local branch, ATM, or to call 800-SUNTRUST. You have successfully signed off. Mortgage paid off 3 weeks ago. Enter the code above * Enter the code without spaces. For assistance with your new SunTrust account, give us a call, 800.SUNTRUST (800-786-8787) For Online Banking support, please call 800-382-3232. Bank officials said Tuesday that SunTrust is automatically refunding all ATM fees and other surcharges for use of non-SunTrust teller machines during the time when the system was down. Help!!!! Enter your User ID and Password to sign on to Online Cash Manager. All systems are up & running with no issues being reported. Somebody tell @SunTrust that its not a good look when a customer opens an account, then immediately cant do online banking because the website is down plus there are no Sunday tech reps. I’ve typed the credentials but it’s not letting me in. 3 separate calls, for the same issue( which should be easy to fix) on hold for 15 plus minutes and then just disconnect me. Call then cut off before I could speak to rep. @AskSunTrust I have tried to get a supervisor to help me solve a problem with Suntrust/Truist. ^JW. 3 3 Daily and monthly transfer limits apply and will be described within SunTrust Online Banking. @courtdough82 1/2 Good Sunday afternoon, SunTrust now Truist here. We would recommend double-checking your network connection, clearing your cache/cookies, and verifying your credentials. 1 SunTrust does not charge a fee for the use of SunTrust Mobile Banking. The mobile banking app is down. Getting ready to hit the golf course soon⛳️ @HMason14 @DanMathewsATL @KeithIpp86 Who else is working? @AskSunTrust It says it’s unavailable. @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. *I do credit card top up with or without online access @HiloHIChadO Is it enough? Wells Fargo pledges to cut $8 billion in overhead. @jennypha_ (1/2) Hi, we are sorry to hear you are having issues with the SunTrust Mobile app. The Suntrust mobile banking is unavailable, please try again: Sat, 10/24/2020 - 4:31am : Add new comment; Mobile banking unavailable: Tue, 08/25/2020 - 5:26pm : Add new comment; Web Site down as of 10:00 AM EDT: Mon, 08/24/2020 - 7:23am : Add new comment; Suntrust Online Cash Manager Website Down: Mon, 08/24/2020 - 5:16am : 1 comment @AskSunTrust @carab1985 Are you also affected? But no, we get stuck with generic answers from terrible customer service agents over the phone. SunTrust, which is based in Atlanta, had $208 billion in assets as of June 30. So can you address me where should I report these security issues? Both of my banking apps have been down since yesterday! @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. Mon, 10/16/2017 - 5:35am - Anonymous. @ianfarlow In this day in age, customers expect to be able to do banking 24/7. ... SunTrust Bank now Truist Bank, Member FDIC. If you have not yet enrolled in Online Banking, choose the “Digital Banking” icon in the lower right corner of the app log in screen. The bank posted on its website and social media accounts Sunday morning that all … @SunTrust and @growfinancial why?! Can you please share with us what error message you are receiving? @jennypha_ (1/2) Hi, we are sorry to hear you are having issues with the SunTrust Mobile app. “Our teams are actively working to restore digital channels for our clients. @Guy726 @SunTrust Right??? @AskSunTrust @SunTrust is mobile banking down? @TheFieryGinger I would make a transfer in the morning. Have been in line for drive-thru for over 30 minutes. Your mobile device and/or operating system is not compatible with SunTrust Mobile Web. Equal Housing Lender. SunTrust Bank’s online and mobile banking platforms are down due to a system upgrade that went awry, and the regional said it is unclear when customers will be able to access their accounts. All systems are up & running with no issues being reported. @SunTrust @AskSunTrust I need to speak with someone, but, my phone service is still disrupted from the Christmas morning issue, @SunTrust i have an issue with my account. downdetector.com The misconduct took place in a unit that served check-cashing businesses and was later shut down. Just opened my acct last night and ready to close it today. @thisiswhyichop @MizCamille Still no return of escrow acct funds. SunTrust Bank reports @AskSunTrust @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. I already called and nothing was resolved. @AskSunTrust You would think that if we could fix the problem immediately and avoid having to jump through hoops, Suntrust would be willing to help. Reassure customers that your call is legitimate with verification and enhanced mobile display. Site: SunTrust. We would recommend double-checking your network connection, clearing your cache/cookies, and verifying your credentials. @kade6767 The bank posted on its website and social media accounts Sunday morning that all online and mobile banking systems were unavailable. To use the app on your Windows PC or laptop, you need to install an emulator. @brianmuddradio Don't you miss with your small business....long meetings with your CPA firm on how the Gov is soaking you and how to mitigate, or, like me this week...2 hours a day on the phone with Suntrust trying to figure out why their payroll doesn't work ? Services are offered by the following affiliates of Truist Financial Corporation: Banking products and services, including loans and deposit accounts, are provided by SunTrust Bank and Branch Banking and Trust Company, both now Truist Bank, Member FDIC. The customer service is awful therefore I no longer want to use Suntrust/Truist. @ftpxay ^JW. Problems at SunTrust Bank Problems at SunTrust Bank. Both mobile and online banking are down. The only info I can find is people like me asking what is happening. Browser Support (31) How do I delete cache and history in Google Chrome? Call then cut off before I could speak to rep. @NOLACorvette @Scott72753246 @AskSunTrust @jotieee_ Seems suntrust mobile banking is currently down cos I can’t login now 2020-08-07T15:17:23+00:00 @LandisWeaver The ATM is down at the local @SunTrust where everything seems worse since the merger. Anyone else having issues?!?! Contributor, Site: SunTrust. Report SunTrust Down. Still no return of escrow acct funds. @SunTrust Your customer service center absolutely sucks. By law, we are required to ask your consent to show the content that is normally displayed here. The ATM on Seminole Boulevard will allow no fee withdrawals but does not accept deposits with your SunTrust card pending full system integration as it is BB&T branded. Please try again.”. Thank you for banking with SunTrust, we appreciate your business! Weeks away from succeeding Michael Corbat, Jane Fraser said she’d consider streamlining some units or divesting others as part of her effort to kick-start return on equity. Suntrust Mobile banking down. -. Today’s worst customer service award goes to @suntrust. Fifth thrird bank I sell both company and personal checks I can also issue credit card dm let’s work. In the same month, Wells Fargo customers were double-billed due to an "internal processing error.". We sincerely apologize for the inconvenience,” said Sue Mallino, the bank’s chief communications officer. Add new comment. Their customer service was very nice and accommodating. The bank first reported its online banking systems were down on Sunday in a message posted to Twitter through its official account. Can you please try. Financial Planning, American Banker. South African bank's approach to chatbots offers lessons for U.S. players; small lenders embrace automation for latest PPP round; flush with capital, Canadian banks eye U.S. acquisitions; and more from this week's most-read stories. I found some critical security issues on your website. Although SunTrust recently merged with BB&T to form Truist, it still operates as an independent bank, with branches in 11 Southeast states. I had no problem receiving my first stimulus into this same Suntrust account and nothing has changed from my 2019 filing so why is there a hold up now? This outage joins a recent spate of high-profile banking snafus this year due to system upgrades and technical glitches. Hi @SunTrust -. Your name * E-mail * The content of this field is kept private and will not be shown publicly. @SunTrust why is the business account login not working? So can you address me where should I report these security issues? Reports; Sites; Secondary menu. The first message of the outage was posted Sunday morning. @Scott72753246 @AskSunTrust @jotieee_ Seems suntrust mobile banking is currently down cos I can’t login now 2020-08-07T15:17:23 @LandisWeaver The ATM is down at the local @SunTrust where everything seems worse since the merger. Check for overpayment generated 11/25, mailed 12/8. what is your email, @Mizzymarley1 Getting ready to hit the golf course soon⛳️ @HMason14 @DanMathewsATL @KeithIpp86 Who else is working? I already called and nothing was resolved. I have been able to log on to Suntrust mobile banking once since Friday. I had no problem receiving my first stimulus into this same Suntrust account and nothing has changed from my 2019 filing so why is there a hold up now? 2021-01-17T09:16:59-05:00. It looks like the @SunTrust web site is broken... again. 2 SunTrust will never send unsolicited text messages. For more information about SunTrust Bank, visit SunTrust.com Published: 11/10/2020 10:09 a.m. By: downdetector.com User reports indicate SunTrust Bank is having problems since 10:09 AM EST. CEO Charlie Scharf’s long-awaited expense-reduction plan got a chilly reception from investors. Can you please try. They have just gotten awful, no customer service whatsoever. Your name * E-mail * The content of this field is kept private and will not be shown publicly. © Ookla, LLC. @Jessy2Noni @michaelpwilke The ATM on Seminole Boulevard will allow no fee withdrawals but does not accept deposits with your SunTrust card pending full system integration as it is BB&T branded. If you do not already have a data plan with your wireless service provider, normal data rates will apply. If you receive a suspicious text message, please report the incident to abuse@suntrust.com. Doesn’t even say the password/username is incorrect just keep reloading the same login page, Somebody tell @SunTrust that its not a good look when a customer opens an account, then immediately cant do online banking because the website is down plus there are no Sunday tech reps. @RandoArcher The customer service is awful therefore I no longer want to use Suntrust/Truist. We are apologetic to hear that you are unable to access your Mobile Banking services at this time. What are the Mobile Deposit limits? @SunTrust Your customer service center absolutely sucks. @AskSunTrust mobile deposit down? Bank 's phony-accounts scandal individuals and businesses in the same month, Wells Fargo pledges to $! Thank you for banking with SunTrust, we are apologetic to hear that are. 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